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Adobe Apologizes For Revel App Update Issue
11 July 2014
In an email today Adobe apologized for problems iOS users had updating Revel to v2.3.2. The App Store would download the app but the install would fail, offering a Retry/Done option. Even deleting the app and downloading again failed.
The issue was resolved earlier this week and today the apology followed:
As you may know, many users had issues installing Revel iOS update version 2.3.2. We are pleased to inform you that the issue has been resolved. We know how frustrating it must have been to not be able to access your photos and videos, and are truly sorry for all the inconvenience.
Please go to the App Store and update your app, and thank you for your patience as we worked to resolve the issue. Please ensure that your operating system is on iOS version 7.1 or above when updating the app. We do rigorous testing prior to all releases, but unfortunately an unexpected interoperability issue occurred with the way our App was getting bundled up for delivery to customers.
If you have any more questions or are still experiencing problems, please go to our user forums (https://forums.adobe.com/thread/1513106). Again, our sincerest apologies and thank you for your patience.
The Adobe Revel team
The forum link leads to Adobe's explanation of the issue:
We do rigorous testing prior to all releases, but unfortunately an unexpected interoperability issue has occurred with the way our App is getting bundled up for delivery to customers. We are working closely with Apple to resolve the issue as soon as possible, and we've re-submitted an update to see if this can help us narrow down the failure. Thank you for your patience. Meanwhile, feel free to access Revel via your Web browser, Mac, Windows 8, Android devices.